The job holder will act as the central liaison point between the bank’s customers and the market / sub-custodians, negotiating fees and Implementation of Custody Agreements, escalating service or relationship issue and work in a resolution and transition of client assets from a custodian to a custodian except for the local market.

Responsibilities;

• Maintain and develop relationships with existing service providers and Intermediaries and conduct due diligence visits on current service providers
• Comply with custody and group policies
• Responsible for monitoring sub-custodians performance under the terms of the Sub custodian Agreement, and Service Level Agreement; as well as any changes, or proposed changes, impacting sub-custodian’s performance under the terms of the Addendum to Sub-custodian Agreement
• Negotiate fees, drive new initiatives and ensure quality of service delivery of sub-custodian
• Managing the infrastructure relationships including central counterparties, depositories and other third party post trade providers and assess potential service providers
• Gather, disseminate and distribute market information for both internal and external clients
• Facilitate the establishment of custody relationships and accounts set-up in different markets. 
• Drive and manage new markets entries custodian selection process including due diligence questionnaires, RFPs, RFIs and assets transition

The Needs:

• Degree in a relevant discipline, qualification in Business Management
• 3+ years of wide ranging operations experience in custody Services; 
• 4 years in a relationship or client services typically within a large multi-faceted organisation ideally within the financial services industry or market related; 
• Mature interpersonal skills, and broad experience in managing clients relationships;
• Strong inter-personal, facilitation, team building skills, diplomacy, and influencing skills;
• Fluent English

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