Customer Experience Excellence (Senior Manager)

  • Company

    Leading Developer in the UAE

  • Location

    UAE - Dubai

  • Remuneration

    - Competitive

  • Experience

    17 - 20 Years

  • Position Type

    Full Time

  • CR Ref. No.


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One of the leading developer in the region.


Area of expertise - Quality Control,Quality Assurance

  • Looking for a senior manager to implement and the COPC framework in order to enhance customer experience.
  • The individual must be COPC 2000 CSP certified RC (5.0 or above) and done implementations across both voice and non-voice processes.
  • Must have extensive experience in deployment of the COPC framework.
  • The individual must be willing to be hands on and ok in an Individual contributor role.
  • The successful incumbent will work with the head of Operations/ Strategy and device customer surveys, identify target audience, suggest sampling methodology, interpret and analyze data and perform customer service audits. Six Sigma expertise would be definite advantage.

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