Customer Experience Excellence (Senior Manager)

Area of expertise - Quality Control,Quality Assurance

• Looking for a senior manager to implement and the COPC framework in order to enhance customer experience.
• The individual must be COPC 2000 CSP certified RC (5.0 or above) and done implementations across both voice and non-voice processes.
• Must have extensive experience in deployment of the COPC framework.
• The individual must be willing to be hands on and ok in an Individual contributor role.
• The successful incumbent will work with the head of Operations/ Strategy and device customer surveys, identify target audience, suggest sampling methodology, interpret and analyze data and perform customer service audits. Six Sigma expertise would be definite advantage.